Attracting new customers doesn’t have to break the bank. With a little creativity and consistency, you can grow your business without spending a fortune. Here are 15 practical, low-cost strategies to expand your client base:
- Leverage Personal Networks
Ask for referrals from family and friends. Your close network is a great starting point for word-of-mouth marketing.
- Tap into Existing Clients
Encourage satisfied clients to refer others by giving them two business cards—one for themselves and another to pass along.
- Always Be Prepared
Carry business cards wherever you go. Hand out two to every new acquaintance, encouraging them to share one with someone they know.
- Showcase on Facebook
Create a business page on Facebook and share client-approved before-and-after photos to highlight your expertise.
- Leverage Instagram
Build a visually appealing Instagram profile with client-consented before-and-after images to showcase your results and attract followers.
- Optimize Your Google Presence
List your business on Google Business Profile to increase your visibility in local searches.
- Request Google Reviews
Politely ask happy clients to leave positive reviews on Google. These reviews significantly impact new clients’ decisions.
- Encourage Facebook Reviews
Ask your loyal clients to leave testimonials on your Facebook page, building trust with potential customers.
- Create an Informative Website
Build a professional, user-friendly website. Include pricing ranges to encourage clients to visit for more detailed consultations.
- Invest in Basic SEO
Optimize your website for search engines to improve its visibility. A 6 to 12-month SEO retainer can yield significant results.
- Utilize Supplier Networks
Request that your suppliers feature your business on their websites as a trusted customer.
- Seek Public Speaking Opportunities
Engage with local women’s groups or community organizations by offering to speak on topics related to your expertise.
- Host VIP Events
Organize exclusive events to showcase your services, connect with potential clients, and reward loyal customers.
- Promote In-Clinic Materials
Stock your reception with brochures, flyers, and informational leaflets to educate and engage walk-ins.
- Invest in Visible Signage
Place a professional pull-up banner outside your business to capture the attention of passersby.
MASTERING YOUR CONSULTATION AND SALES PROCESS
Today’s aesthetic clients are well-informed before they even step into your clinic. Most have:
- Researched your business online
- Asked for personal recommendations
- Checked your website and reviews
- Compared pricing
By the time they book an appointment, they usually need answers to just three key questions:
- Are your facilities professional and suitable for their desired treatments?
- Do you understand and address their concerns?
- Do they feel a personal connection with you?
If clients leave with statements like “I need to think about the cost,” “I have to ask my partner,” or “I’ll shop around,” it’s a sign that one or more of these questions weren’t adequately addressed.
Here are tips to refine your consultation approach:
- Listen Actively: Ensure the client feels heard by letting them explain their concerns fully before offering solutions.
- Be Confident Yet Approachable: Demonstrate expertise while maintaining a friendly and welcoming demeanor.
- Provide Clear Explanations: Break down the treatment process and its benefits, addressing any concerns proactively.
Self-reflect after every consultation:
- Did I establish trust?
- Did I showcase my expertise without overwhelming the client?
- Did I leave them excited about the results they could achieve?
With a little practice and attention to detail, you can turn every consultation into a successful conversion.