Our customer service and live chat are available from Monday to Friday, 08:00 AM to 16:00 PM (CET).

• E-mail: Send e-mail here
• Phone: +370 635 98888
• WhatsApp: +370 635 98888

Choose us for genuine products, fair pricing, and fast, dependable delivery.

With a large stock available for same-day dispatch, we keep your supply chain steady. We source only authentic dermal fillers through verified and compliant channels, following MDR (Medical Device Regulation) standards and local laws.

All products are stored in our licensed warehouse under strict temperature and humidity control that meets EU requirements. Cold chain items are preserved in professional-grade refrigerators (2–8°C) and handled with precision.

Before shipping, every product is carefully inspected by our team to guarantee top safety and quality.

The parallel market involves the trade of genuine, non-counterfeit products sourced outside a brand’s official distribution network. These items are authentic, made by the brand owner or an authorized manufacturer, but obtained through independent intermediaries.

In the European Union, this practice is fully legal and regulated, supporting the principles of a free market where pricing is shaped by supply and demand.

Yes, we fully comply with all regulations for Class III medical devices under the EU Medical Device Regulation (MDR). Our products come with EC Certificates and Declarations of Conformity (DOC) to ensure complete traceability and safety. We are also registered with the Lithuanian State Medicines Control Agency (SMCA) for the import and export of medical devices.

Yes, we fully comply with all regulations for Class III medical devices under the EU Medical Device Regulation (MDR). Our products come with EC Certificates and Declarations of Conformity (DOC) to ensure complete traceability and safety. We are also registered with the Lithuanian State Medicines Control Agency (SMCA) for the import and export of medical devices.

Our main office and warehouse are located at Svitrigailos, Vilnius, Lithuania. We also maintain a dedicated facility with strict temperature and humidity control to ensure optimal storage and reliable fulfillment for our clients’ most sensitive products.

We primarily serve wholesale companies and large clinics around the world (B2B). Please note that we do not sell directly to private individuals.

No account is needed to place your first order. Just add the products you’re interested in to your inquiry cart and send your request. Our sales team will review it and connect you with a key account manager who will help set up your account before your first order is processed.

All our products are 100% authentic, CE-certified medical devices. Most are manufactured and sourced within the European Community. Packaging may vary slightly depending on the manufacturer, but we always show the most up-to-date version available.

Nearly all products shipped by Bioresus Aesthetics have at least 12 months of remaining shelf life. If any product has a shorter expiry date, we clearly state it online or inform you before shipping.

Yes. Every medical device is batch-registered and includes expiry information for complete traceability. We follow the FEFO (First Expired, First Out) method and strictly maintain storage conditions between 2–25°C.

Pricing depends on your monthly order volume. Wholesale clients and clinics have different pricing levels based on demand.

Yes. Subscribe to our newsletter to stay updated on new products, special promotions, and exclusive campaigns. Sign up here.

Our pricing is dynamic and adjusts to market trends and costs. This allows us to keep our offers competitive while reflecting real-time industry conditions.

We’ve been in the industry for years, supplying B2B clients worldwide. By purchasing in bulk directly from leading manufacturers and authorized distributors, we secure the best rates.

Please note: we operate as parallel traders, not official distributors.

Yes. For wholesale or bulk purchases, please contact us by email here to discuss volume-based pricing.

Yes. Our minimum order is typically 200 pieces, which equals a wholesale value of about €10,000 or more.

Yes, you can cancel items as long as the order hasn’t been processed yet.

Once you receive an email with your shipment notification, invoice, and packing slip, the order becomes binding.

If you need to cancel, please contact us as soon as possible.

If any products are out of stock, we’ll inform you within 1–2 days. You can then choose to wait, cancel, or exchange for another product of equal or lower value.

Our “Handling Fee” covers insurance of the products and administration fee.

We do not accept Visa, MasterCard, Maestro and Apple Pay. We accept only international bank transfers to our company bank account.

All prices exclude domestic taxes and duties. When your order arrives, local customs may require you to pay import duties, customs charges, and local sales taxes. These costs are the responsibility of the importer. We recommend checking with your local customs office to confirm total costs before finalizing your purchase.

If you’re ordering within the EU and have a valid VAT number, you won’t be charged any taxes or duties.

We ship daily, Monday through Friday. Orders placed over the weekend are dispatched on the next business day unless stated otherwise.

We deliver to most countries in Europe, Asia, and the Middle East. Please note that we do not ship to the United States.

We ship all orders via DHL Express or Air Cargo for fast, secure delivery.

Estimated delivery times:

• Within the EU: 2-3 business days from the date of dispatch
• Outside the EU: 2-5 business days from the date of dispatch

Once your order has been dispatched from our warehouse, you will receive a tracking number, enabling you to track the delivery status.

Shipping costs are based on package weight, volume, and destination. The exact cost will be displayed at checkout before you confirm your order.

Once your order is shipped, you’ll receive a tracking number to follow your package online, from our warehouse to your destination.

You can track shipments directly at DHL Track & Trace.

As the importer, it’s your responsibility to be aware of your country’s import rules.

If your package is held by customs, please contact your local customs office to arrange release, or request that it be returned to us.

If import documents such as EC Certificates or Declarations of Conformity (DoC) are needed, contact us and we’ll provide them.

Refunds are issued once we receive the returned package. Please note that we cannot take responsibility for goods seized by customs.

Please contact us by e-mail here if you have a claim, and we will handle it according to the applicable rules and regulations.

Yes. Returns are accepted within 8 working days if:

• The product contains manufacturing defects
• The product was damaged upon arrival
• The wrong product was delivered

Please contact our customer service team before returning the products: contact us by e-mail here.

Refunds are issued for eligible returns only. Shipping and handling fees are non-refundable. Please allow up to 30 working days for the refund to appear in your account. For faster resolution, you may also contact your bank directly.